Shipping policy

Last updated: 27 September 2026

1. Delivery Areas

Own Wrench delivers throughout the United Kingdom, including:

England
Scotland
Wales
Northern Ireland

2. Shipping Costs

Shipping is free for all orders delivered within the United Kingdom.

No additional shipping charge is added to the customer's order at checkout.

Own Wrench also covers any applicable customs duties, taxes or import charges associated with products shipped from overseas. Customers will therefore not be required to pay additional import charges relating to the delivery of their order.

3. Order Processing

Once payment has been confirmed, orders are generally prepared for dispatch within 2 business days.

Processing may occasionally take longer due to circumstances beyond Own Wrench's reasonable control.

4. Delivery Times

The usual delivery time is 5–10 business days from dispatch.

Delivery times are estimates and may vary depending on transportation, logistics operations or exceptional circumstances.

Own Wrench will comply with the delivery obligations applicable to the order and will inform the customer where a significant delivery issue arises.

5. Delivery Carrier

Orders are shipped using Colis Privé.

A tracking number is provided to the customer when available so that the shipment can be tracked.

6. Overseas Fulfilment

As part of its fulfilment process, Own Wrench may arrange for products to be shipped directly from suppliers located outside the United Kingdom.

Customers may therefore receive their order directly from the fulfilment supplier used for the shipment.

This fulfilment arrangement does not affect the customer's legal rights against Own Wrench as the seller.

7. Delivery Delays

Exceptional delays may occur due to transportation issues, logistics operations, customs procedures or other circumstances beyond Own Wrench's reasonable control.

If an order has not been received 14 business days after the end of the usual delivery period, customers are asked to contact Own Wrench by email so that the shipment can be investigated.

Email: support@ownwrench.co.uk

Customers retain all statutory rights applicable to delivery delays.

8. Damaged Package or Incorrect Item

If a customer receives a visibly damaged package or an item that does not correspond to their order, they should contact Own Wrench by email as soon as the issue is noticed.

To help us process the request efficiently, customers are asked to provide:

photographs of the outer packaging;
photographs of the item received;
photographs of the shipping label, where available;
a description of the issue.

Email: support@ownwrench.co.uk

Own Wrench will review the situation and inform the customer of the appropriate next steps.

9. Order Tracking

Where a tracking number is available, it will be provided to the customer so that the shipment can be tracked.

Tracking information is provided by the carrier and may take some time to update after dispatch.

10. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If an incorrect or incomplete address has been provided, customers should contact Own Wrench as soon as possible at:

support@ownwrench.co.uk

Own Wrench cannot guarantee that an address can be changed after an order has been dispatched.

11. Orders Reported as Delivered but Not Received

If the tracking information states that an order has been delivered but the customer has not received it, the customer should contact Own Wrench by email so that the situation can be investigated with the carrier.

Email: support@ownwrench.co.uk

Own Wrench may request additional information from the customer in order to investigate the delivery with the carrier.